INDUSTRY / 02 / DIRECT PROMISE

Logistics workflow automation and dispatch visibility

Automate logistics handoffs, dispatch updates, document routing, exception visibility, and operational reporting across moving teams.

Capability Grid
DIAGNOSTIC / CAPTURE & RESPONSE / SEAL

RFQ intake drag

Quote requests arrive through email, phone, portals, and repeat-customer messages without one visible owner.

FTS RESPONSERFQ capture + quote-task routing

Customer matching / lane and service tagging / quote-task creation / follow-up routing

  • Open RFQsOpen
  • Missing detailsMissing
  • Quotes pendingPending
  • Follow-up dueDue
  1. 01.RFQ received
  2. 02.Customer matched
  3. 03.Shipment scope normalized
  4. 04.Quote task routed
  5. 05.Response and follow-up logged
DIAGNOSTIC / OPERATIONS VISIBILITY / OPERATE

Dispatch visibility gap

Loads move while the office, customer, carrier, and driver do not share the same status picture.

FTS RESPONSEDispatch packet + shared status layer

Carrier and driver assignment / customer confirmation / status checkpointing / handoff alerts

  • Active dispatchesActive
  • Unconfirmed handoffsConfirm
  • ETA checksETA
  • Customer updatesUpdate
  1. 01.Order confirmed
  2. 02.Dispatch packet prepared
  3. 03.Carrier assigned
  4. 04.ETA/status monitored
  5. 05.Update routed
DIAGNOSTIC / ADAPTIVE OPERATIONS / ADAPT

Exception response delay

Delays, address issues, accessorials, damaged freight, and route changes become expensive when nobody sees the exception fast enough.

FTS RESPONSEException triage + resolution routing

Exception intake / severity tagging / owner assignment / customer update prompts / resolution logging

  • Active exceptionsActive
  • Ownerless issuesAssign
  • Customer noticesNotify
  • Resolution holdsResolve
  1. 01.Exception detected
  2. 02.Severity tagged
  3. 03.Owner assigned
  4. 04.Customer notified
  5. 05.Resolution logged
DIAGNOSTIC / WORKFLOW ORCHESTRATION / OPERATE

Delivery-to-cash friction

Proof documents, billing holds, accessorial notes, and customer approvals lag behind completed moves.

FTS RESPONSEPOD capture + invoice-ready handoff

Document matching / billing-hold alerts / customer confirmation / invoice-ready routing

  • Missing PODPOD
  • Billing holdsHold
  • Approval waitsApprove
  • Invoice readyReady
  1. 01.Delivery completed
  2. 02.POD captured
  3. 03.Documents matched
  4. 04.Billing hold cleared
  5. 05.Invoice routed
WHY ACT NOW / THRESHOLDS

Leakage is measurable before it is obvious.

For logistics teams, visibility gaps become exception costs, customer churn, and slower delivery-to-cash handoffs.

METRIC / 0189%

of supply chain respondents cite digital transformation as a 2024 priority.

Tive State of Visibility 2024
METRIC / 0277%

say real-time visibility is now a must-have operating capability.

Tive State of Visibility 2024
METRIC / 0345%

have visibility into less than half of their total shipments.

Tive State of Visibility 2024
METRIC / 0453%

now use IoT devices for real-time shipment tracking, more than double 2023 adoption.

Tive State of Visibility 2024
SOURCE REFERENCES

Referenced source labels

METRIC / 01 89% / of supply chain respondents cite digital transformation as a 2024 priority. Tive State of Visibility 2024 Verified source METRIC / 02 77% / say real-time visibility is now a must-have operating capability. Tive State of Visibility 2024 Verified source METRIC / 03 45% / have visibility into less than half of their total shipments. Tive State of Visibility 2024 Verified source METRIC / 04 53% / now use IoT devices for real-time shipment tracking, more than double 2023 adoption. Tive State of Visibility 2024 Verified source
Black-and-white logistics dispatch desk with route sheets, cargo tags, scanner, tablet, and warehouse context
WORKFLOW X-RAY

RFQ to dispatch to cash.

01

Quote / Order

RFQs, quote requests, and order details are captured and normalized before they scatter.

02

Load Planning

The order enters a structured planning and dispatch path with ownership and status.

03

Dispatch + Execution

Driver, carrier, customer, and internal stakeholders stay aligned around the current move.

04

Exceptions + ETA

Exceptions trigger alerts, next actions, and customer updates instead of manual chasing.

05

POD + Billing

Proof, billing, and customer communication close the loop cleanly.

OPERATOR RISKS / ACTIVE HANDOFFS

Where the path needs ownership.

Every delay becomes harder to fix after the load is moving. The operating layer has to expose status, exceptions, and proof while there is still time to act.

01 / STATUS TRAILS SHIPMENT

The load moves faster than the record.

Dispatch, driver updates, customer questions, exception notes, and POD documents can fall out of sync even when the physical movement is on track.

FTS RESPONSE / STATUS LAYER + CUSTOMER UPDATE ROUTING
02 / EXCEPTIONS LIVE IN MEMORY

The exception is known before it is visible.

Delays, missed scans, customer changes, and proof documents often live across calls, spreadsheets, and inboxes until leadership sees the issue too late.

FTS RESPONSE / EXCEPTION QUEUE + ESCALATION RULES
03 / DELIVERY-TO-CASH SLOWS

Proof becomes the bottleneck.

When POD, billing, and customer communication lag behind delivery, the team spends time chasing evidence instead of moving the next load.

FTS RESPONSE / POD HANDOFF + BILLING WORKFLOW
FTS SOLUTION MAPPING

Seal. Operate. Scale. Adapt.

Connect the movement, the documents, and the customer message so every handoff has an owner.

Seal

Seal the leak

RFQ capture, quote response, missed inquiry recovery, and inbound routing for high-value customer requests.

Operate

Operate the operation

Order-to-dispatch workflows, status alerts, exception routing, POD handoff, and customer update sequences.

Scale

Scale the demand

Target-account outreach, shipper pipeline development, lane-specific landing pages, and account expansion workflows.

Adapt

Adapt the edge

Visibility dashboards, exception trend review, reporting updates, and process tuning as routes and customers change.